FREE RETURN THROUGHOUT COURIER

If products are not what you expected, you may return them within 365 days from the date of sale. Returned goods must not be damaged or worn and all original labels and hangtags are required.

Exchange of goods may be done in any Cropp store in Poland (along with receipt attached). if You wish to exchange the goods through the online shop you need to follow the return procedure - send the items back to us and place a new order on the website.

The second way to return the items is a "free return by a courier service" by instructions below:

1. Log in to your cropp.com account or

Find order

2. In a bookmark "RETURNS" choose " I am reffering to e-shop for free"

 

3. Select an order you want to do a free return by courier. Then under each article set up (by the signs +/-) number of pieces to return. Below choose return reason from the list./p>

4.If your order was paid by the cash on delivery in the next step you must to enter number of account which we have to return the money.

 

But if you paid by e-transfer or credit card the following option is not available because we return the money from the advance was paid.

 

5. Fill return formular and choose address details and date of arrival of courier

6. Pack the products that you want to return. You can use the packaging in which you received the order. Please attach also a receipt – original or copy.

7. A day before arrival of courier we send you e-mail and SMS message with reminder.

8. Courier will carry the label to return package. Please address to - : LPP S.A. Esklep Cropp.com ul. Tczewska 2 83-000 Pruszcz Gdański

9. You will receive the refund within few days after we receive your package (to a bank account or to debit card).

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