If products are not what you expected you may return them within 365 days from the date of sale. Returned goods must not be damaged or worn and all original labels and hangtags are required.
The easiest is to return the product to any Cropp store in Poland. Prepare your items and information, which will allow us to confirm your purchase – ex. receipt, invoice or order confirmation.
Products may also be returend to our online store following the instructions:
- complete online return form available in your account or print and complete the contract withdrawal form available at online store’s website
- pack the products – you may use the same package you received the goods in originally. You may attach the receipt as well, it will make the money return process easier and faster;
- prepaid package send to the following address:
ul. Tczewska 2
83-000 Pruszcz Gdański
You will receive the refund within few days after we receive your package (to a bank account or to debit card).
Exchange of goods may be done in any Cropp store in Poland (along with receipt attached). if You wish to exchange the goods through the online shop you need to follow the return procedure - send the items back to us and place a new order.